Privacy policy

Effective from: October 08, 2026
Last updated: October 08, 2026

This privacy policy sets out how BigTapp Pte. Ltd. and its affiliates ("BigTapp", "we", "us") collect, use and protect any information you provide when you use bigtapp.ai. BigTapp is committed to protecting your privacy.

If we ask you to provide information by which you can be identified when using this website, you can be assured it will only be used in accordance with this policy. We may update this policy from time to time by posting a revised version on this page. Please check periodically to ensure you are happy with any changes.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address, telephone number and company name
  • Information you provide in enquiry forms, consultation requests, assessments or newsletter subscriptions
  • Demographic information such as country, postcode, preferences and interests
  • Technical information including IP address, browser type, device type, operating system and referring pages
  • Information about how you use our website, including pages visited and time spent
  • Other information relevant to customer surveys, events or offers

We do not knowingly collect personal data from children, and our website is not directed at them.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping and responding to your enquiry
  • Improving our products, services and website
  • Sending you information about our services, insights, events and offers where you have asked to receive it, or where we have a legitimate interest in contacting you in a business capacity
  • Contacting you for market research purposes, by email, telephone or post
  • Customising the website according to your interests
  • Meeting our legal, regulatory and contractual obligations

Where we rely on consent, you may withdraw it at any time. Where we rely on legitimate interests, you may object to that processing.

Where we process your data

BigTapp is headquartered in Singapore and delivers services from locations including India, Malaysia and the United Arab Emirates. Your information may be transferred to, stored in and processed in these and other countries where we or our service providers operate.

Where personal data is transferred outside the jurisdiction in which it was collected, we apply appropriate safeguards, including contractual protections, so that your data receives a comparable level of protection.

How long we keep it

We retain personal data only for as long as necessary for the purposes set out in this policy, or for as long as required by applicable law, contract or regulatory obligation. Enquiry and marketing records are reviewed periodically and deleted when no longer required.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

BigTapp maintains ISO 9001:2015 and ISO 27001 certification, and our information security practices are subject to regular independent assessment.

How we use cookies

A cookie is a small file that asks permission to be placed on your device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring operations to your needs, likes and dislikes.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes, after which the data is removed from the system.

Overall, cookies help us provide you with a better website by letting us monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.

You can accept or decline cookies. Most browsers accept cookies automatically, but you can modify your browser settings to decline them. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. Once you use these links to leave our site, you should note that we have no control over that other website. We cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and read the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Where you are asked to complete a form on the website, look for the box you can tick to indicate that you do not want the information used for direct marketing
  • If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to or emailing us at singapore@bigtapp.ai

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Subject to applicable law, you have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request erasure, object to or restrict processing, withdraw consent, and request a copy of your data in a portable format. To exercise any of these rights, contact us at singapore@bigtapp.ai. We will respond within the timeframe required by applicable law.

If you believe any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct it.

Complaints

If you are not satisfied with how we have handled your personal data, you may contact us at singapore@bigtapp.ai. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Singapore, this is the Personal Data Protection Commission.

Contacting us

If you have any questions regarding this privacy policy, you may contact us using the information below.

BigTapp Pte. Ltd.
14 Robinson Road, #08-02
Far East Finance Building
Singapore 048545
Email: singapore@bigtapp.ai