Case Studies

Proof, not promises

ecommerce manager reviewing product listings on laptop in retail environment
RETAIL

AI-Powered Copyright Violation Detection

A leading SMB marketing provider in Singapore used BigTapp’s AI/ML solution to validate product listings and detect potential copyright infringements. The solution combined image extraction, model training and risk scoring to automate validation and support uninterrupted e-commerce operations.

AI & Decision Intelligence
Bank employee assisting a customer at a branch service counter
BANKING

Single Borrower Exposure & Network Targeting

BigTapp helped a leading retail bank in Thailand identify total borrower exposure, including related parties, family members, and corporate holdings. A graph-based model improved network discovery accuracy by 3×, cut manual data processing by 40%, and enabled real-time exposure visibility.

60%
reduced exposure reporting time
Strategy & Blueprinting
Hotel server attending to guests at an outdoor dining table
HOSPITALITY

Personalized Guest Experience Blueprint

BigTapp helped a Singapore-headquartered hospitality group define an end-to-end guest personalization approach using historical and real-time data. The solution enabled value-based upgrades, personalized attention, and profile-based conversion, driving higher guest satisfaction, more direct bookings, revenue uplift, and stronger brand advocacy.

Strategy & Blueprinting
Team Analyzes Financial Data on a Tablet Device
BANKING

Enterprise Data Platform for AI-Driven Wealth Management

BigTapp helped a Middle Eastern investment bank establish an AI-enabled data platform for wealth management, regulatory reporting, and enterprise analytics. The solution unified banking, wealth, compliance, and market data, enabling real-time and batch analytics, centralized governance, and AI-ready advisory use cases.

Data and Platform Engineering
Business Professionals Meeting at Cafe Discussing Data
BANKING

Transaction-Led Growth & Relationship Intelligence

BigTapp helped a leading corporate bank in the Middle East turn transaction data into growth intelligence, identifying high-value prospects, cross-sell and upsell opportunities, and next-best actions. A graph-based model and explainable AI enabled targeted recommendations and data-driven decisions for relationship managers.

AI & Decision Intelligence
Three colleagues smiling around a laptop and printed charts at a wooden desk
Banking

Data Strategy & Analytics Blueprint

BigTapp helped a regional bank define a Big Data & Analytics roadmap with technology evaluation and prioritized use cases, reducing RFP cycle time by 30% and accelerating AI implementation readiness.

30%
reduced RFP Cycle Time
Strategy & Blueprinting
Women Shake Hands During a Meeting in Office
Financial Services

AI-Powered RM Companion for Wealth Advisory

A Singapore-based wealth advisory platform provider built an AI-powered RM companion with unified client intelligence, real-time portfolio insights, conversational AI and next-best-action recommendations, helping RMs make faster, data-driven decisions and improve productivity.

AI & Decision Intelligence
Business Team Collaborating on Project in Modern Office
SaaS

FinOps Transformation for a SaaS Company

BigTapp helped a SaaS provider cut multi-cloud spend through AI-driven rightsizing and automated savings plans, improving forecast accuracy while keeping delivery speed intact.

30%
cloud spend reduction
Hyper Automation & Run
Enthusiastic Colleagues Celebrate Success in an Open Office
Fintech

Compliance at Click Speed for a Fintech Startup

BigTapp helped a fintech startup replace manual configuration with one-click compliance templates, cutting audit preparation time sharply and eliminating manual config errors across its cloud estate.

60%
faster audits
Hyper Automation & Run
Banking

Data Warehouse Modernisation to Cloud

BigTapp helped a leading full-service bank in the UAE modernize its data warehouse into a scalable cloud foundation. The solution consolidated fragmented customer and operational data, improved quality and governance, and enabled BI, AI, KYC/AML reporting, and future data use cases.

Data and Platform Engineering
Banking

GenAI-Powered Customer Query Resolution

BigTapp implemented GenAI-driven virtual agents integrated with T24, Vision Plus, and QMS to automate customer payment and card enquiries. The solution delivered instant, compliant responses across channels, reducing turnaround time, improving customer satisfaction, and boosting RM productivity through 24×7 intelligent self-service.

AI & Decision Intelligence
Insurance

Building a future-proof data platform for a Singapore-based composite insurer

Synergised various data sources across Life, P&C and Group into a unified data structure enabling analytical initiatives, reduced dependency on data availability and ensuring cleansed data to drive decision-making faster.

Data and Platform Engineering
Banking

Implementing a finance data platform for a bank in the Middle East

Extracting data from multiple systems and ensuring geo-specific attributes are available in a unified structure, while enabling users to easily build curated datasets.

Data and Platform Engineering
Insurance

Claims Automation for a Digital Auto Insurer

BigTapp automated claims processing for a digital-first auto insurer using an AI/ML-driven RPA framework built on Microsoft Power Automate and AI Builder. The solution enabled real-time extraction and validation of workshop invoices, reduced manual effort, accelerated claim settlements, and improved fraud detection accuracy.

40%
reduced processing time
Hyper Automation & Run
Insurance

Investment Analytics Platform for a Composite Insurer

BigTapp implemented a cloud-based investment analytics platform, integrating data from custodians, fund houses, and market sources. The solution delivered a single source of truth with automated KPI dashboards, T+1 reporting cycles, and up to 70% faster insight generation for executive decision-making.

70%
faster insight generation
Data and Platform Engineering
Insurance

AI Assistant Transforms Insurer's Customer Experience

BigTapp deployed a Beeonix AI-powered conversational assistant integrated with the insurer's policy and claims systems. The WhatsApp-based solution enabled 24×7 multilingual support, automated renewal and claims enquiries, and reduced call-centre volume by 35%.

35%
lower call-centre volume
AI & Decision Intelligence
Retail

Automated Replenishment for a Leading Retail Chain

BigTapp deployed an AI/ML-driven Automated Replenishment Ordering (ARO) system for a 2,400-store convenience chain using AWS Forecast. The solution forecasted demand and supplier performance with high accuracy, improving product availability by 15% and reducing inventory holding costs by 20%.

15%
higher product availability
AI & Decision Intelligence
Retail

Mall Retail Analytics for a Global Developer

BigTapp implemented an AI-driven retail analytics solution to map visitor journeys and identify brand synergies for a leading mall developer. The solution optimised tenant placement, enhanced store-mix decisions, and increased footfall through data-backed positioning insights.

AI & Decision Intelligence